How can we help?

Before you contact us

A few details will help us investigate:

• The email address associated with your account.
• What you were trying to do and what happened.
• Your project reference, if available.
• The approximate date and time of the problem.
• The exact error message.
• Your browser and device, if the problem appears technical.

A screenshot can help, but hide any quotation content, supplier details or other personal information that is not needed.

Never send passwords, sign-in codes, full card details or signed access links. Please do not attach quotation files to your initial email.

Account and sign-in help

Use the same sign-in method you used when creating your account.

If you signed up with Google, choose the Google sign-in option. If you use email and a password and cannot remember it, choose password recovery if that option appears after you enter your email.

If you still cannot sign in, email support with your account email and a description of the problem. Do not send your password or verification code.

Quotation file upload and processing help

Each quotation can be a PDF containing no more than 30 pages, or a JPG, PNG or WebP image. Files must be no larger than 30 MB.

Paid projects can contain up to five quotations. The free review covers one quotation.

If an upload fails:

• Check the file type and size. For PDFs, also check the page count.
• Check your internet connection.
• Note the error message before trying again.
• If the problem continues, tell us the file type, file size and PDF page count without attaching the document.

Paid projects include up to ten successful document-processing runs within a 30-day processing window. A failed processing run does not count towards that allowance. A successful run carried over from a free review counts towards the paid project’s allowance.

Before reprocessing, check your remaining allowance: another successful processing run uses another run.

If a result seems incomplete or incorrect, check the original quotation and the report’s source references. Text extraction can miss or misread information, especially in scanned or complex documents.

Contact support if you need help understanding a processing error or believe your allowance is incorrect.

Reports and downloads

Open the relevant project and select “Download report (PDF)”.

If the download does not work, check whether your browser has blocked the download, then try again.

If the problem continues, email support with the project reference, browser/device and any error message. Do not include a private download link.

Download reports you want to keep. A project’s processing window is separate from the retention of its stored results.

Billing and cancellation

Sign in and open Pricing to use “Manage billing / cancel renewal” for your subscription and future renewals.

If you cannot access that option, or a payment looks incorrect, email support with:

• Your account email.
• The plan or purchase involved.
• The payment date and amount.
• A receipt or transaction reference, if available.

Do not send card numbers or security codes.

Deleting a project does not cancel a subscription.

For refund requests, email support with the purchase reference and a brief explanation. Refunds and cancellation rights are explained in our Terms of service.

Privacy and account data

For questions about personal information, account exports or deletion, email whatquotesbest@outlook.com.

When signed in, open My projects and use “Download a copy” to export your account data. Account deletion is also available there and requires typing DELETE to confirm.

You do not need a WhatQuotesBest account to contact us about personal information that appears in an uploaded quotation.

We may need proportionate information to locate the relevant records or verify a request. We will not ask for your password or sign-in codes.

Concerns or complaints

If something has gone wrong, email support with a description of the issue and the outcome you are seeking.

For an account-security concern, use the subject “Account security”. For a complaint, use “Complaint”.

Include relevant account or project references, but avoid unnecessary personal information.